Refund & Return Policy

Last Updated: Feb 10, 2026

At BengalKittens, we understand that bringing a Bengal kitten into your family is an important decision that requires careful consideration and commitment.

Because Bengal kittens are living animals and not traditional merchandise, our refund and return policies are designed around responsible pet placement, animal welfare, customer protection, and the best interests of each kitten.

This Refund & Return Policy explains our approach regarding payments, cancellations, refunds, transportation expenses, and situations that may arise before or after a kitten placement.

1. Live Animal Policy

Bengal kittens are living companions that require lifelong care, commitment, and responsibility.

Unlike ordinary consumer products, kittens cannot be returned, exchanged, or restocked.

For this reason:

Bengal kittens cannot be returned for a refund after placement.
A customer cannot exchange one kitten for another.
A change of mind after receiving a kitten does not qualify for a refund.
Personal circumstances, lifestyle changes, allergies, relocation, or changes in preference do not create an automatic right to a refund.

We encourage all prospective owners to carefully consider their decision before moving forward with a Bengal kitten.

2. Inquiry Process and No Automatic Reservation

Submitting an inquiry through our website or contacting BengalKittens does not create a purchase agreement or reservation.

A customer inquiry:

Does not guarantee availability.
Does not hold a kitten.
Does not create ownership rights.
Does not create an obligation for either party to complete a transaction.

Our team will communicate the next steps after reviewing your inquiry.

3. Deposits and Payments

Unless specifically stated in writing by BengalKittens, a deposit is not required simply to inquire about or view information regarding a kitten.

Payment arrangements, when applicable, will be communicated directly with the customer after an inquiry has been reviewed and the appropriate next steps have been discussed.

Customers should not submit payments unless they have received clear instructions from BengalKittens.

4. Payment Authorization

By submitting payment, you confirm that:

The information provided is accurate.
You understand the terms of the transaction.
You are authorized to use the selected payment method.
You have reviewed available information regarding the kitten and services.

Unauthorized payment disputes or fraudulent claims may be investigated and may result in termination of communication or cancellation of services.

5. Cancellation Before Delivery

If a customer wishes to cancel a transaction before delivery, they must contact BengalKittens as soon as possible.

Cancellation requests will be reviewed based on:

The stage of the placement process.
Whether transportation arrangements have begun.
Whether expenses have already been incurred.
The individual circumstances of the request.

Any refund determination will be handled on a case-by-case basis.

6. Transportation and Shipping Fees

Transportation expenses may include costs related to:

Pet transportation providers.
Carrier arrangements.
Travel preparation.
Documentation.
Scheduling.
Delivery coordination.

Once transportation services have been arranged or completed, those expenses may not be refundable because they are paid to third-party providers or committed specifically for the kitten’s delivery.

7. Non-Refundable Expenses

Certain costs may become non-refundable after services have been initiated.

These may include:

Transportation fees.
Carrier fees.
Travel preparation costs.
Administrative expenses.
Documentation fees.
Third-party service fees.

Any applicable refund determination will consider expenses already incurred.

8. Health Concerns After Delivery

BengalKittens takes reasonable steps to provide accurate information regarding a kitten’s condition before placement.

Customers should schedule a veterinary examination after receiving their kitten as recommended by their veterinarian.

If a health concern arises after delivery:

Contact BengalKittens promptly.
Provide relevant information.
Provide veterinary documentation if requested.

Health-related concerns will be reviewed according to any applicable health guarantee or written agreement provided with the kitten.

9. No Returns or Exchanges

Due to the nature of live animal placement:

BengalKittens does not accept kitten returns or exchanges.

This policy exists because:

A kitten’s welfare must remain the priority.
Changes in environment can affect animal health and stress levels.
Responsible placement decisions must be made carefully.

If an owner experiences circumstances where they can no longer care for a Bengal kitten, we encourage them to contact us so we can discuss responsible rehoming options.

10. Failed Delivery Attempts

Customers are responsible for ensuring that:

Delivery information is accurate.
Someone is available to receive the kitten.
Contact information remains active.
Transportation instructions are followed.

Additional costs caused by:

Incorrect addresses.
Missed delivery appointments.
Failure to respond to carrier communications.
Customer-caused delays.

may be the responsibility of the customer.

11. Refund Processing

If a refund is approved, processing will occur using the original payment method where possible.

Refund processing times may vary depending on:

Payment provider processing times.
Banking institutions.
Transaction methods.

BengalKittens is not responsible for delays caused by third-party financial institutions.

12. Chargebacks and Payment Disputes

Customers agree to contact BengalKittens first regarding any questions, concerns, or disputes related to payments.

Initiating a payment dispute or chargeback without first attempting to resolve the issue directly may delay resolution.

We reserve the right to provide relevant documentation regarding:

Communications.
Agreements.
Payment records.
Shipping information.
Services provided.

13. Exceptions

BengalKittens understands that unique situations may occur.

Exceptions to this policy may be considered only when:

Required by applicable law.
Supported by documented circumstances.
Determined appropriate by BengalKittens.

Any exception must be approved in writing.

14. Policy Updates

BengalKittens reserves the right to update or modify this Refund & Return Policy at any time.

Changes become effective when posted on our website.

Customers are encouraged to review this policy before completing any transaction.

Contact Information

For questions regarding refunds, cancellations, or payment concerns, please contact:

BengalKittens

400 W 15th St
Austin, TX 78701
United States

P.O. Box 12428
Austin, TX 78711-2428
United States

Email:
contact@bengalbreedersusa.com

Phone:
+1 (944) 440-0527

We are committed to providing a transparent process while protecting the welfare of Bengal kittens and maintaining a positive experience for responsible families.